Refund Policy
Thank you for choosing Direct to Market Agency, operated by Direct ToMarket LLC (“Company,” “we,” “our,” or “us”).
This Refund Policy explains the conditions under which refunds may be granted for our digital marketing and related services.
1. 7-Day Money-Back Guarantee
We stand behind the quality of our services. If you are not satisfied with your purchase, you may request a refund within 7 business days of the original payment date.
To be eligible for a refund:
- Your request must be submitted in writing to
info@directtomarketagency.com. - The request must be made within 7 business days of the payment date.
- You must provide your name, order or invoice number, and the reason for your refund request.
If approved, your refund will be processed within 7 business days of approval.
2. Non-Refundable Services
Refunds may not be available for services that have been substantially completed or fully delivered, including but not limited to:
- Completed consultations and strategy sessions
- Marketing audits and research
- Fully designed creative assets
- Completed website development milestones
- Advertising spend paid directly to third-party platforms such as Google Ads or Meta Ads Manager
3. Monthly Retainer Services
For recurring monthly services:
- Fees are billed in advance.
- You may cancel future billing by providing written notice before your next billing cycle.
- Refund requests submitted within 7 business days of payment will be reviewed in accordance with this policy.
4. Project-Based Services
For fixed-price projects:
- Deposits and milestone payments may be refundable only if requested within 7 business days and if the corresponding work has not been substantially completed.
- If a project is canceled after work has begun, we may deduct the value of work already performed.
5. Chargebacks
Before initiating a chargeback with your payment provider, please contact us so we can work to resolve your concerns promptly.
Unjustified chargebacks may constitute a breach of our Terms of Service.
6. Processing of Approved Refunds
If a refund is approved:
- We will process the refund within 7 business days of approval.
- Refunds will be issued using the original payment method whenever possible.
- Your bank or payment provider may require additional time to post the funds to your account.
7. Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us:
Direct ToMarket LLC
Website: directtomarketagency.com
Email: info@directtomarketagency.com
8. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.